B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
30%
30% -- containment rate increase for Quálitas (car assistance AI voice agent) (2026)
Quálitas experienced a 30% increase in containment rate for roadside assistance after implementing SoundHound AI agents.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
SoundHound AI
Primary
Tier A
https://www.soundhound.com/resources/customer-story/insurance-containment-rate-jumps-3x-with-agentic… ↗
Source Article
Insurance containment rate jumps 3x with agentic AI | SoundHound AI
About the customer
TABLE OF CONTENTS
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At a Glance:
- Mission: Manage complex customer needs with agentic AI, easing call center load
- Solution: AI agents for natural and fluid customer interactions
- Results:
- Par…
Original Research
SoundHound AI
· Original study ↗
Methodology
Company customer story; containment rate for roadside assistance use cases after agentic AI deployment
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Quálitas (car assistance AI voice agent): 30% containment rate increase. Source: SoundHound AI (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/qualitas-car-assistance-containment-30pct-increase
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<blockquote cite="https://lighthousedata.io/data/qualitas-car-assistance-containment-30pct-increase" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- containment rate increase for Quálitas (car assistance AI voice agent)<br><small>Source: SoundHound AI (2026) · <a href="https://lighthousedata.io/data/qualitas-car-assistance-containment-30pct-increase" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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