B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

45%

45% -- consumer response rate for QSR customers (2021)

Name: Consumer Response Rate Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-25

2021 · n=1,000 · Celtra

45% of surveyed QSR customers were enticed by personalised offers/discounts and tended to increase how much money they spent on food orders and how often they visited QSRs.

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Attribution: Celtra View source

Lighthouse Research Team

Last verified: 2026-09-25 · How we verify data →

Source verified Evidence graded

Value

45%

Unit

Percentage

Data Vintage

2021

Entity

QSR customers

Sample Size

1,000

Geography

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Celtra Primary Tier C

https://pointone-epos.co.uk/how-to-improve-and-grow-your-takeaway-delivery-business/ ↗

Confidence: 48/100 Vintage: 2021 Channel: Deep Crawl

Source Article

So how can restaurant operators continue to capitalise on this ongoing appetite for takeaway and ensure that this lucrative revenue stream continues to grow and prosper? We take a look at five main areas that you should focus on: 1. Optimise your staffing We know how difficult it is to attain staff …

Original Research

Celtra · Original study ↗

Methodology

Celtra survey of 1000 QSR customers

Methodology documented

Segmentation

IndustryRetail RegionUK Channelmulti-channel

Cite this stat

Plain Text

QSR customers: 45% consumer response rate. Source: Celtra (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/qsr-personalised-offers-celtra

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<blockquote cite="https://lighthousedata.io/data/qsr-personalised-offers-celtra" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>45%</strong> -- consumer response rate for QSR customers<br><small>Source: Celtra (2021) · <a href="https://lighthousedata.io/data/qsr-personalised-offers-celtra" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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