B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
80%
80% -- share of consumers citing speed convenience expertise friendly service as key cx factors for US banking consumers (2025)
Nearly 80% of American consumers consider speed, convenience, expert assistance, and friendly banking service as key factors for a positive customer experience.
- Source states 'nearly 80%'
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
PwC
Primary
Tier C
https://www.fci-ccm.com/blog/personalize-your-bank-communications-with-varta-automation/ ↗
Source Article
Automate and Personalize Banking Communications with VARTA
Banks and financial institutions are increasingly expected to deliver seamless, personalized customer experiences while streamlining operations through automation. As C-suite leaders, striking the right balance between humanized communication and scalable automation is essential, not only to meet re…
Original Research
PwC
· Original study ↗
Methodology
PwC report cited by FCI; exact study year not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US banking consumers: 80% share of consumers citing speed convenience expertise friendly service as key cx factors. Source: PwC (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/pwc-banking-cx-factors-80
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<blockquote cite="https://lighthousedata.io/data/pwc-banking-cx-factors-80" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- share of consumers citing speed convenience expertise friendly service as key cx factors for US banking consumers<br><small>Source: PwC (2025) · <a href="https://lighthousedata.io/data/pwc-banking-cx-factors-80" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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