B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
63%
63% -- inquiry automation rate for Puffy (2026)
Puffy automated 63% of customer service inquiries using Alhena AI's copilot/agent assist model while achieving a 90% CSAT.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
63%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Alhena AI
Primary
Tier B
https://alhena.ai/blog/making-ai-feel-like-help-not-harm-change-management-on-the-retail-frontline/ ↗
Source Article
How to Roll Out AI in Retail Without Losing Your Frontline Team
Original Research
Alhena AI
· Original study ↗
Methodology
Vendor-reported customer case study (Alhena AI Agent Assist)
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Puffy: 63% inquiry automation rate. Source: Alhena AI (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/puffy-automated-inquiries-ai
HTML Embed
<blockquote cite="https://lighthousedata.io/data/puffy-automated-inquiries-ai" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>63%</strong> -- inquiry automation rate for Puffy<br><small>Source: Alhena AI (2026) · <a href="https://lighthousedata.io/data/puffy-automated-inquiries-ai" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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