B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
49%
49% -- customer acquisition from competitors rate for Cloud communications providers (2025)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
49%
Unit
Percentage
Data Vintage
2025
Entity
Geography
EMEA
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Cavell
Primary
Tier B
https://networkingplus.co.uk/ucaas-users-to-grow-but-available-market-falling/ ↗
Source Article
UCaaS Users To Grow, But Available Market Falling - Networking+
The global Unified Communications as a Service (UCaaS) market is set to grow to over 131 million users by the end of 2028, with a compound annual growth rate (CAGR) of 10.3% over the next five years, according to new research from Cavell.
The findings also reveal that mobile UCaaS services are growi…
Original Research
Cavell
· Original study ↗
Methodology
Cavell latest research survey
Methodology documented
Segmentation
IndustryCommunication Services
RegionEMEA
Cite this stat
Plain Text
Cloud communications providers: 49% customer acquisition from competitors rate. Source: Cavell (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/providers-won-from-competitors-49
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<blockquote cite="https://lighthousedata.io/data/providers-won-from-competitors-49" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>49%</strong> -- customer acquisition from competitors rate for Cloud communications providers<br><small>Source: Cavell (2025) · <a href="https://lighthousedata.io/data/providers-won-from-competitors-49" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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