B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
61%
61% -- tenant satisfaction rate for England social housing providers (listening to tenants and taking action) (2023-2024)
Satisfaction regarding housing providers listening to tenants and taking action averaged 61% based on mid-year 2023/24 TSM scores.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
61%
Unit
Percentage
Data Vintage
2023-2024
Entity
Sample Size
200
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Housemark
Primary
Tier A
https://www.housing-technology.com/latest-tsm-results-from-housemark/ ↗
Source Article
Latest TSM results from Housemark
New research from Housemark shows the mid-year results of tenant satisfaction measures (TSMs) in England for 2023 encompassing the aggregated TSMs from around 200 housing providers.
Tenants’ overall satisfaction has continued to fall, from 85 per cent (2018/19) to 76 per cent (2022/23) and further d…
Original Research
Housemark
· Original study ↗
Methodology
Aggregated TSMs from around 200 housing providers, mid-year results
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
England social housing providers (listening to tenants and taking action): 61% tenant satisfaction rate. Source: Housemark (2023-2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/providers-listening-tsm-61-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/providers-listening-tsm-61-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>61%</strong> -- tenant satisfaction rate for England social housing providers (listening to tenants and taking action)<br><small>Source: Housemark (2023-2024) · <a href="https://lighthousedata.io/data/providers-listening-tsm-61-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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