B Evidence Grade B Graded under review Safe to Cite Dated

70%

70% -- first contact resolution rate for Progcap (2022)

Name: First Contact Resolution Rate Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-16

2022 · Kapture CX

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Attribution: Kapture CX View source

Lighthouse Research Team

Last verified: 2026-08-16 · How we verify data →

Source verified Evidence graded

Value

70%

Unit

Percentage

Data Vintage

2022

Entity

Progcap

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

64/100 confidence

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Sources (2)

Kapture CX Primary Tier A

https://www.kapture.cx/case-study/progcap-customer-experience-kapture-cx/ ↗

Confidence: 55/100 Vintage: 2022 Channel: Deep Crawl

Source Article

Progcap Scales Customer Experience with Kapture CX

Progcap Redefines Customer Experience and Scales Seamlessly with Kapture CX 15,000–20,000 Monthly Queries Managed 4.2 CSAT Score Achieved 70% First Contact Resolution (FCR) Situation Overview: As an award-winning fintech brand experiencing rapid growth, Progcap faced mounting challenges in managing …

Also cited by

customerthink.com https://customerthink.com/

2026-08-16

Original Research

Kapture CX · Original study ↗

Trend Over Time

Period	Value	Change
2022 (current)	70%
2026	70%	0%

Segmentation

IndustryFinTech Company SizeEnterprise RoleAll marketers

Cite this stat

Plain Text

Progcap: 70% first contact resolution rate. Source: Kapture CX (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/progcap-first-contact-resolution

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<blockquote cite="https://lighthousedata.io/data/progcap-first-contact-resolution" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- first contact resolution rate for Progcap<br><small>Source: Kapture CX (2022) · <a href="https://lighthousedata.io/data/progcap-first-contact-resolution" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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