B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
67%
67% -- share of customer churn preventable with first interaction resolution for customer support teams (2025)
67% of customer churn is preventable if the issue is resolved on the first interaction.
- Secondary citation without primary research attribution
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
67%
Unit
Percentage
Data Vintage
2025
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
makeautomation.co
Primary
Tier C
https://makeautomation.co/how-to-improve-customer-experience/ ↗
Source Article
How to Improve Customer Experience & Build Loyalty Quickly | MakeAutomation
How to Improve Customer Experience & Build Loyalty Quickly
Improving your customer experience is more than just a set of actions; it’s a mindset shift. It means going from a reactive support model to a proactive strategy that actually anticipates what your customers need, often before they even ask.…
Original Research
makeautomation.co
· Original study ↗
Methodology
Industry benchmark cited in article table without original attribution.
Methodology documented
Segmentation
IndustryB2C
RegionUS
Cite this stat
Plain Text
customer support teams: 67% share of customer churn preventable with first interaction resolution. Source: makeautomation.co (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/preventable-churn-first-interaction-67
HTML Embed
<blockquote cite="https://lighthousedata.io/data/preventable-churn-first-interaction-67" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>67%</strong> -- share of customer churn preventable with first interaction resolution for customer support teams<br><small>Source: makeautomation.co (2025) · <a href="https://lighthousedata.io/data/preventable-churn-first-interaction-67" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.