B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
78%
78% -- people preferring speaking to real person over ai or chatbot for consumers (2021)
In a 2021 study, 78% of people preferred speaking to a real person over AI or a chatbot.
- Original 2021 study source not named
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
78%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
answerforce.com
Primary
Tier C
https://www.answerforce.com/blog/the-importance-of-getting-reviews-for-your-plumbing-business/ ↗
Source Article
Importance of Getting Reviews for Your Plumbing Business
Original Research
answerforce.com
· Original study ↗
Methodology
Referenced 2021 study, publisher not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 78% people preferring speaking to real person over ai or chatbot. Source: answerforce.com (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/prefer-real-person-over-chatbot-2021
HTML Embed
<blockquote cite="https://lighthousedata.io/data/prefer-real-person-over-chatbot-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78%</strong> -- people preferring speaking to real person over ai or chatbot for consumers<br><small>Source: answerforce.com (2021) · <a href="https://lighthousedata.io/data/prefer-real-person-over-chatbot-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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