B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
79%
79% -- share preferring live chat for immediacy for customers (2025)
79% of customers say they prefer Live Chat purely because of the immediacy it offers.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
79%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Econsultancy
Primary
Tier C
https://www.ourfingertips.com/solutions/live-chat/ ↗
Source Article
Live & AI Chat Sales & Support @ OURFINGERTIPS
Live & AI Chat Sales & Support
290.66 € initial setup (EUR)
- AUD: $ 474.70 initial setup
- CAD: $ 330.00 initial setup
- GBP: £ 253.95 initial setup
- USD: $ 330.00 initial setup
Help visitors to your website see the real value of your products and services – in real time from real people and/or us…
Original Research
Econsultancy
· Original study ↗
Methodology
Cited by source page, attributed to Econsultancy
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 79% share preferring live chat for immediacy. Source: Econsultancy (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/prefer-live-chat-immediacy-79pct
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<blockquote cite="https://lighthousedata.io/data/prefer-live-chat-immediacy-79pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>79%</strong> -- share preferring live chat for immediacy for customers<br><small>Source: Econsultancy (2025) · <a href="https://lighthousedata.io/data/prefer-live-chat-immediacy-79pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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