B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
62%
62% -- customer preference for ai over hold for customers (2026)
62% of customers prefer interacting with AI over waiting on hold for a human agent.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
62%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Aloware
Primary
Tier C
https://www.qualiasolutions.net/blog/voice-ai-agents-for-business-how-companies-are-replacing-hold-m… ↗
Source Article
Voice AI Agents for Business: The 2026 Guide | Qualia
Voice AI Agents for Business: How Companies Are Answering Every Call with Intelligent Conversations
18 February 2026 · 14 min read · 3500 words
AI voice agents answer calls around the clock in natural conversation, at a fraction of the cost of a full-time receptionist. Which industries benefit most,…
Original Research
Aloware
· Original study ↗
Methodology
Research compiled by Aloware as cited by Qualia Solutions
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 62% customer preference for ai over hold. Source: Aloware (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/prefer-ai-over-hold-62
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<blockquote cite="https://lighthousedata.io/data/prefer-ai-over-hold-62" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>62%</strong> -- customer preference for ai over hold for customers<br><small>Source: Aloware (2026) · <a href="https://lighthousedata.io/data/prefer-ai-over-hold-62" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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