B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
20.13%
20.13% -- share of highly positive reviews mentioning communication for online reviews (home, professional, financial, auto services) (2026)
20.13% of highly positive online reviews (4.5+ stars) in home, professional, financial, and auto services mention communication-related terms.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
20.13%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
175,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
GatherUp
Primary
Tier B
https://leadferno.com/blog/5-ways-to-improve-customer-communication ↗
Source Article
5 Ways To Improve Customer Communication - Leadferno
Communication between your business and your customer defines a great or a not-so-great outcome. With so much on the line, strengthening your customer communication should always be at the top of mind.
Recent data from GatherUp analyzed over 175,000 online reviews from businesses in home services, p…
Original Research
GatherUp
· Original study ↗
Methodology
GatherUp analysis of over 175,000 online reviews; positive reviews defined as 4.5+ stars
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
online reviews (home, professional, financial, auto services): 20.13% share of highly positive reviews mentioning communication. Source: GatherUp (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/positive-reviews-mention-communication
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<blockquote cite="https://lighthousedata.io/data/positive-reviews-mention-communication" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20.13%</strong> -- share of highly positive reviews mentioning communication for online reviews (home, professional, financial, auto services)<br><small>Source: GatherUp (2026) · <a href="https://lighthousedata.io/data/positive-reviews-mention-communication" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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