B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Current

70%

70% -- customer loss rate due to poor mobile experience for online shoppers (2026)

Name: Customer Loss Rate Due To Poor Mobile Experience Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-27

2026 · gainhq.com

Poor mobile experiences drive away 70% of potential customers during purchases.

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Attribution: gainhq.com View source

Lighthouse Research Team

Last verified: 2026-09-27 · How we verify data →

Source verified Evidence graded

Value

70%

Unit

Percentage

Data Vintage

2026

Entity

online shoppers

Geography

Global

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

gainhq.com Primary Tier C

https://gainhq.com/blog/what-can-a-full-stack-web-development-company-offer/ ↗

Confidence: 48/100 Vintage: 2026 Channel: Deep Crawl

Source Article

Full Stack Web Development Company Guide 2026 - GainHQ

What Can a Full Stack Web Development Company Offer by Daniel Wright | Jan 13, 2026 | Software Development Insights Table of Contents - What Is A Full Stack Web Development Company - Core Full Stack Web Development Services - End-To-End Project Management And Delivery - Technical Expertise And Techn…

Original Research

gainhq.com · Original study ↗

Methodology

Secondary citation in vendor blog; original study not named

Methodology documented

Segmentation

IndustryRetail RegionGlobal Channelmulti-channel

Cite this stat

Plain Text

online shoppers: 70% customer loss rate due to poor mobile experience. Source: gainhq.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/poor-mobile-experience-customer-loss

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<blockquote cite="https://lighthousedata.io/data/poor-mobile-experience-customer-loss" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- customer loss rate due to poor mobile experience for online shoppers<br><small>Source: gainhq.com (2026) · <a href="https://lighthousedata.io/data/poor-mobile-experience-customer-loss" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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