B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
30%
30% -- policy discontinuation due to poor communication for insurance customers (2025)
30% of insurance customers cited poor communication from insurers as a reason for discontinuing their policy.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
txminds.com
Primary
Tier C
https://www.txminds.com/blog/claims-drive-customer-loyalty/ ↗
Source Article
Claims as a Growth Engine: Drive Customer Loyalty
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The insurance landscape is getting competitive each day. In the final quarter of 2024, insurer satisfaction dropped to 84% from 86% a year earlier.
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Original Research
txminds.com
· Original study ↗
Methodology
Referenced as 'a report'; original survey not identified
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
insurance customers: 30% policy discontinuation due to poor communication. Source: txminds.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/poor-communication-policy-lapse-30pct
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<blockquote cite="https://lighthousedata.io/data/poor-communication-policy-lapse-30pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- policy discontinuation due to poor communication for insurance customers<br><small>Source: txminds.com (2025) · <a href="https://lighthousedata.io/data/poor-communication-policy-lapse-30pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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