B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
13%
13% -- call mission failure rate for dealership service calls (2024)
According to the 2024 Pied Piper dealer group study, the industry average mission failure rate for dealership service calls was 13%.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
13%
Unit
Percentage
Data Vintage
2024
Entity
Geography
North America
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Pied Piper
Primary
Tier C
https://www.useflai.com/blog/how-to-increase-service-appointments-at-dealerships ↗
Source Article
How to Increase Dealership Service Appointments (2026)
How to Increase Dealership Service Appointments (2026)
Recover $1M+ in lost service revenue. Capture 56% of after-hours leads, answer every call in 3 seconds, and increase appointments 40%+ with AI automation.
Your service bays should be packed. But most dealerships are bleeding appointments through…
Original Research
Pied Piper
· Original study ↗
Methodology
Pied Piper dealer group study; up from 11% the prior year
Methodology documented
Segmentation
IndustryAutomotive
Company SizeMid-market
RegionNorth America
Channelcontent
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Plain Text
dealership service calls: 13% call mission failure rate. Source: Pied Piper (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/pied-piper-mission-failure-13
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<blockquote cite="https://lighthousedata.io/data/pied-piper-mission-failure-13" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>13%</strong> -- call mission failure rate for dealership service calls<br><small>Source: Pied Piper (2024) · <a href="https://lighthousedata.io/data/pied-piper-mission-failure-13" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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