B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
$33
$33 -- cost per phone support interaction for phone support (2023)
On average, a single phone service interaction costs $33.
- Study conducted by Gartner, cited without direct date/link
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
$33
Unit
Currency Usd
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://www.saasgenius.com/blog/5-signs-your-support-really-needs-live-chat-software/ ↗
Source Article
5 signs your support really needs live chat software
Great customer support is all about going the extra mile to ensure your customers get their questions answered easily and instantly. And when you think about all the support channels available at your disposal, the one that really helps you achieve this objective is live chat. Between email, phone, …
Original Research
Gartner
· Original study ↗
Methodology
Study conducted by Gartner, cited by SaaS Genius
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
phone support: $33 cost per phone support interaction. Source: Gartner (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/phone-support-cost-per-interaction
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<blockquote cite="https://lighthousedata.io/data/phone-support-cost-per-interaction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$33</strong> -- cost per phone support interaction for phone support<br><small>Source: Gartner (2023) · <a href="https://lighthousedata.io/data/phone-support-cost-per-interaction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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