26
26 -- customer satisfaction score difference for Philippine call centers (vs Indian call centers) (2012)
The overall customer satisfaction rating for Philippine call centers was 26 points higher than for Indian call centers according to a CFI Group study.
- Study vintage and sample size are not specified in the blog post
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Blog cites a CFI Group study titled 'Satisfaction with Contact Centers Drives Customer Loyalty' examining Americans' perceptions of and experiences with call centers. The 26-point figure is a satisfaction differential (Philippines vs India); survey year and sample size are not stated in the article.
<blockquote cite="https://lighthousedata.io/data/philippines-call-center-satisfaction-vs-india" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>26</strong> -- customer satisfaction score difference for Philippine call centers (vs Indian call centers)<br><small>Source: CFI Group (2012) · <a href="https://lighthousedata.io/data/philippines-call-center-satisfaction-vs-india" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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