B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
12
12 -- customer satisfaction score difference for Independent auto service centers vs dealership service departments (2025)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
12
Unit
Score
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
J.D. Power
Primary
Tier B
https://v12.ai/how-independent-auto-service-centers-are-beating-dealerships-online-in-2026/ ↗
Source Article
How Independent Auto Service Centers Are Beating Dealerships Online in 2026 - V12 AI
Independent auto service centers outnumber franchise dealerships nearly 4 to 1 in the United States, yet most of them are invisible online. According to the Auto Care Association, the U.S. independent automotive aftermarket generated over $400 billion in 2025 — but the shops capturing that revenue a…
Original Research
J.D. Power
· Original study ↗
Methodology
J.D. Power study, 1,000-point scale
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Independent auto service centers vs dealership service departments: 12 customer satisfaction score difference. Source: J.D. Power (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/jd-power-independent-vs-dealer-satisfaction-2025
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<blockquote cite="https://lighthousedata.io/data/jd-power-independent-vs-dealer-satisfaction-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>12</strong> -- customer satisfaction score difference for Independent auto service centers vs dealership service departments<br><small>Source: J.D. Power (2025) · <a href="https://lighthousedata.io/data/jd-power-independent-vs-dealer-satisfaction-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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