B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
85%
85% -- customers willing to pay more for better service for US customers (2016-11)
85% of survey respondents would pay more (up to 25% more) for better customer service.
- Secondary citation of sources cited by GetFeedback in November 2016
- Respondents indicated willingness to pay up to 25% more
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
85%
Unit
Percentage
Data Vintage
2016-11
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
GetFeedback
Primary
Tier C
https://epiinc.com/put-the-customer-back-into-customer-service-2 ↗
Source Article
Put the Customer Back Into Customer Service
Put the Customer Back Into Customer Service
The US has been in a “service economy” for several decades so with all that experience behind us, you would think we would be pretty good at service by now. But that is not what many people see and experience in their daily interactions and the question is…
Original Research
GetFeedback
· Original study ↗
Methodology
Secondary citation of GetFeedback-cited survey; respondents willing to pay up to 25% more
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US customers: 85% customers willing to pay more for better service. Source: GetFeedback (2016-11). Via Lighthouse Intelligence -- https://lighthousedata.io/data/pay-more-better-service-2016
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<blockquote cite="https://lighthousedata.io/data/pay-more-better-service-2016" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>85%</strong> -- customers willing to pay more for better service for US customers<br><small>Source: GetFeedback (2016-11) · <a href="https://lighthousedata.io/data/pay-more-better-service-2016" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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