B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
5%
5% -- widget visitor reach rate for passive live chat widgets (2026)
Passive live chat widgets reach roughly 5% of site traffic.
- Estimated as roughly 5% based on Alhena's engagement data
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
5%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Alhena
Primary
Tier B
https://alhena.ai/blog/chat-widget-design-ecommerce-conversions/ ↗
Source Article
7 Chat Widget Design Fixes That Actually Boost Conversions
Original Research
Alhena
· Original study ↗
Methodology
Alhena's own engagement data
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
passive live chat widgets: 5% widget visitor reach rate. Source: Alhena (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/passive-widget-reach-5-percent
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<blockquote cite="https://lighthousedata.io/data/passive-widget-reach-5-percent" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>5%</strong> -- widget visitor reach rate for passive live chat widgets<br><small>Source: Alhena (2026) · <a href="https://lighthousedata.io/data/passive-widget-reach-5-percent" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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