B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
80%
80% -- share of organizations planning generative ai adoption in support for organizations with support teams (2025)
Approximately 80% of organizations are planning to integrate generative AI into their customer support teams.
- The source text notes 'about 80%'
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Lighthouse Research Team
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
makeautomation.co
Primary
Tier C
https://makeautomation.co/automated-customer-service-software/ ↗
Source Article
Automated Customer Service Software Explained | MakeAutomation
Automated Customer Service Software Explained
Let's be honest, your customer service team can't be everywhere at once. That's where automated customer service software comes in—it’s like having a tireless digital assistant who works around the clock to handle the basics. This tech uses a mix of smar…
Original Research
makeautomation.co
· Original study ↗
Methodology
Cited statistic without named original source
Methodology documented
Segmentation
Industrymarketing
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Plain Text
organizations with support teams: 80% share of organizations planning generative ai adoption in support. Source: makeautomation.co (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/orgs-genai-support-teams
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<blockquote cite="https://lighthousedata.io/data/orgs-genai-support-teams" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- share of organizations planning generative ai adoption in support for organizations with support teams<br><small>Source: makeautomation.co (2025) · <a href="https://lighthousedata.io/data/orgs-genai-support-teams" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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