B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
61%
61% -- share of organizations using or planning ai in contact centers for contact center organizations (2022)
61% of organizations have either deployed AI in their contact centers or expect to soon.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
61%
Unit
Percentage
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Execs In The Know
Primary
Tier B
https://execsintheknow.com/blog/how-ai-is-revamping-the-call-center/ ↗
Source Article
How AI Is Revamping the Call Center - Execs In The Know
Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape.
Gone are the days of long wait times, repetitive processes, and frustrating customer experiences. Today, AI is paving the way for personalized, effic…
Original Research
Execs In The Know
· Original study ↗
Methodology
CX Leaders Trends & Insights: 2022 Corporate Edition survey
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2021 | 57% | |
| 2022 (current) | 61% | +7.0% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
contact center organizations: 61% share of organizations using or planning ai in contact centers. Source: Execs In The Know (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/orgs-applied-ai-contact-center-2022
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<blockquote cite="https://lighthousedata.io/data/orgs-applied-ai-contact-center-2022" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>61%</strong> -- share of organizations using or planning ai in contact centers for contact center organizations<br><small>Source: Execs In The Know (2022) · <a href="https://lighthousedata.io/data/orgs-applied-ai-contact-center-2022" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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