B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

5%

5% -- share of organizations with 8x ai roi for organizations investing in AI (2023)

2023  · IDC

5% of organizations report an average return of $8 for every dollar spent on AI.

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Attribution: IDC View source
Lighthouse Research Team
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Source verified Evidence graded
Value
5%
Unit
Percentage
Data Vintage
2023
Entity
organizations investing in AI
B
Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
IDC Primary Tier C
https://www.julia-ahlfeldt.com/beyond-automation-ai-powered-cx-strategy-for-smarter-leadership/ ↗
Confidence: 48/100 Vintage: 2023 Channel: Deep Crawl
Source Article
AI Powered Customer Experience Strategy for CX Leaders - Julia Ahlfeldt
AI has outgrown its chatbot phase. It’s no longer just automating frontline support—it’s guiding multimillion-dollar CX decisions. If your leadership team still sees AI as a tech trend rather than a strategic tool, it’s time to rethink that approach. Key Insights: - AI is more than just automation—i…
Original Research
IDC · Original study ↗

Conditional finding from IDC (2023) research: 5% of organizations reported an average return of $8 for every dollar spent on AI; cited secondhand by the article

Methodology documented
Industrymarketing
Plain Text
organizations investing in AI: 5% share of organizations with 8x ai roi. Source: IDC (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/organizations-8x-ai-roi-share
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<blockquote cite="https://lighthousedata.io/data/organizations-8x-ai-roi-share" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>5%</strong> -- share of organizations with 8x ai roi for organizations investing in AI<br><small>Source: IDC (2023) · <a href="https://lighthousedata.io/data/organizations-8x-ai-roi-share" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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