B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
44%
44% -- live person answer preference for Online consumers (2026)
44% of online consumers want their questions to be answered by a live person.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
44%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
am2pmsupport.com
Primary
Tier C
https://am2pmsupport.com/blog/live-chat-outsourcing-boost-sales/ ↗
Source Article
How Live Chat Outsourcing Can Boost Your Sales: 5 Ways
Original Research
am2pmsupport.com
· Original study ↗
Methodology
Unattributed survey statistic cited in blog post
Methodology documented
Segmentation
IndustryRetail
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
Online consumers: 44% live person answer preference. Source: am2pmsupport.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/online-consumers-want-live-person-answer
HTML Embed
<blockquote cite="https://lighthousedata.io/data/online-consumers-want-live-person-answer" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>44%</strong> -- live person answer preference for Online consumers<br><small>Source: am2pmsupport.com (2026) · <a href="https://lighthousedata.io/data/online-consumers-want-live-person-answer" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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