B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
98%
98% -- one year customer retention rate for New clients going live on or before target completion date (2025)
New clients who go live on or before their target completion date have a 98% retention rate at the one-year mark.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
98%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
500,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
GuideCX
Primary
Tier A
https://guidecxstg.wpenginepowered.com/blog/lessons-for-new-client-onboarding-after-500000-onboardin… ↗
Source Article
Lessons for New Client Onboarding after 500,000+ Onboarding Projects
B2B Customers have Heightened Expectations for the Customer Onboarding Process
The gap between signing a contract and achieving real customer value is where great companies prove their worth. Until your customers are successfully using your product and seeing results, the promise of your solution re…
Original Research
GuideCX
· Original study ↗
Methodology
Analysis of 500,000+ onboarding projects on GuideCX platform
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
New clients going live on or before target completion date: 98% one year customer retention rate. Source: GuideCX (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/on-time-go-live-retention
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<blockquote cite="https://lighthousedata.io/data/on-time-go-live-retention" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>98%</strong> -- one year customer retention rate for New clients going live on or before target completion date<br><small>Source: GuideCX (2025) · <a href="https://lighthousedata.io/data/on-time-go-live-retention" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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