B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
9.5%
9.5% -- annual sales growth rate for companies with strong omnichannel strategies (2025)
Companies with very strong omnichannel plans see a 9.5 percent yearly increase in sales.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
9.5%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
thunai.ai
Primary
Tier C
https://www.thunai.ai/blog/omnichannel-customer-service-benefits ↗
Source Article
8 Benefits of Omnichannel Customer Service
Do you have too many disjointed support tickets? Does this hurt your customer satisfaction scores?
Personalized support is the goal. But can your current tech stack do it without hurting your team?
Growing a support team on separate systems costs a lot of money.
That is why the benefits of omnichann…
Original Research
thunai.ai
· Original study ↗
Methodology
Vendor blog citing unnamed data
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies with strong omnichannel strategies: 9.5% annual sales growth rate. Source: thunai.ai (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/omnichannel-sales-growth-9.5
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<blockquote cite="https://lighthousedata.io/data/omnichannel-sales-growth-9.5" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>9.5%</strong> -- annual sales growth rate for companies with strong omnichannel strategies<br><small>Source: thunai.ai (2025) · <a href="https://lighthousedata.io/data/omnichannel-sales-growth-9.5" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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