B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
30%
30% -- lifetime value uplift for omnichannel customers (2025)
Omnichannel customers have a 30 percent higher lifetime value (LTV).
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
thunai.ai
Primary
Tier C
https://www.thunai.ai/blog/omnichannel-customer-service-benefits ↗
Source Article
8 Benefits of Omnichannel Customer Service
Do you have too many disjointed support tickets? Does this hurt your customer satisfaction scores?
Personalized support is the goal. But can your current tech stack do it without hurting your team?
Growing a support team on separate systems costs a lot of money.
That is why the benefits of omnichann…
Original Research
thunai.ai
· Original study ↗
Methodology
Vendor blog citing unnamed data
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
omnichannel customers: 30% lifetime value uplift. Source: thunai.ai (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/omnichannel-ltv-30-higher
HTML Embed
<blockquote cite="https://lighthousedata.io/data/omnichannel-ltv-30-higher" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- lifetime value uplift for omnichannel customers<br><small>Source: thunai.ai (2025) · <a href="https://lighthousedata.io/data/omnichannel-ltv-30-higher" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.