B
Evidence Grade B
Graded
under review
Safe to Cite
Current
25%
25% -- customer happiness increase for omnichannel customer service systems (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://atidiv.com/ai-powered-inbound-call-center-customer-service/ ↗
Source Article
AI Powered Inbound Call Center: The Future of Service 2026
Original Research
Gartner
· Original study ↗
Methodology
Gartner figure as cited by vendor blog; also reports 35% cost reduction
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
omnichannel customer service systems: 25% customer happiness increase. Source: Gartner (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/omnichannel-happiness-25-cost-35
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<blockquote cite="https://lighthousedata.io/data/omnichannel-happiness-25-cost-35" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- customer happiness increase for omnichannel customer service systems<br><small>Source: Gartner (2026) · <a href="https://lighthousedata.io/data/omnichannel-happiness-25-cost-35" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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