B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
18.86%
18.86% -- customer engagement rate lift for companies with omnichannel strategy (2025)
Companies employing an omnichannel strategy achieve 18.86% higher customer engagement rates.
- Secondary citation from an unnamed study in a company press release
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
18.86%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
sobot.io
Primary
Tier C
https://www.sobot.io/blog/sobot-shines-in-g2-winter-2026/ ↗
Source Article
Sobot Shines in G2 Winter 2026: A New Benchmark in AI Customer Service
SINGAPORE, December 24, 2025/PR NEWSWIRE/ — Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong performance implies Sobot’s great progress in improving customer experience, especially since the launch of its “AI-First” strategy.
Sobot…
Original Research
sobot.io
· Original study ↗
Methodology
Cited study referenced in vendor PR; original study not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies with omnichannel strategy: 18.86% customer engagement rate lift. Source: sobot.io (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/omnichannel-engagement-lift
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<blockquote cite="https://lighthousedata.io/data/omnichannel-engagement-lift" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>18.86%</strong> -- customer engagement rate lift for companies with omnichannel strategy<br><small>Source: sobot.io (2025) · <a href="https://lighthousedata.io/data/omnichannel-engagement-lift" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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