B
Evidence Grade B
Graded
accuracy verified by the review judge
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Recent
10%
10% -- year over year growth rate for Companies with the strongest omnichannel customer engagement strategies (2025)
Companies with the strongest omnichannel customer engagement strategies experience a 10% year-over-year growth.
- Original Forrester report title and date not specified in the blog post.
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Lighthouse Research Team
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Evidence graded
Value
10%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester
Primary
Tier C
https://www.ringcentral.com/us/en/blog/promoting-a-sales-through-service-culture-in-your-contact-cen… ↗
Source Article
Promoting a "sales through service" culture in your contact center
When you think of your inbound contact center, sales aren’t the first thing that comes to mind. After all, you have a sales department for that purpose. Yet, your inbound contact center can actually be a rich source of revenue for your organization.
With a “sales through service” culture, your inbou…
Original Research
Forrester
· Original study ↗
Methodology
RingCentral blog cites Forrester research; original report title and publication date not specified. Compares companies with the strongest omnichannel customer engagement strategies against others.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Companies with the strongest omnichannel customer engagement strategies: 10% year over year growth rate. Source: Forrester (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/omnichannel-10-percent-yoy-growth
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<blockquote cite="https://lighthousedata.io/data/omnichannel-10-percent-yoy-growth" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>10%</strong> -- year over year growth rate for Companies with the strongest omnichannel customer engagement strategies<br><small>Source: Forrester (2025) · <a href="https://lighthousedata.io/data/omnichannel-10-percent-yoy-growth" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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