B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Recent

6.6%

6.6% -- human transfer rate reduction for OlaMind RAG-grounded AI customer service system (2025)

Name: Human Transfer Rate Reduction Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-29

2025 · OlaBench (Gao et al.)

In online A/B tests from the OlaBench benchmark paper, the OlaMind RAG-grounded AI customer service system reduced human transfer rates by 6.6% compared to a non-grounded baseline.

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Attribution: OlaBench (Gao et al.) View source

Lighthouse Research Team

Last verified: 2026-09-29 · How we verify data →

Source verified Evidence graded

Value

6.6%

Unit

Percentage

Data Vintage

2025

Entity

OlaMind RAG-grounded AI customer service system

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

OlaBench (Gao et al.) Primary Tier B

https://alhena.ai/blog/agentic-rag-ecommerce-grounded-answers/ ↗

Confidence: 53/100 Vintage: 2025 Channel: Common Crawl

Source Article

Agentic RAG for Ecommerce: How Alhena Grounds Every Answer

Original Research

OlaBench (Gao et al.) · Original study ↗

Methodology

Online A/B tests from OlaBench benchmark paper (Gao et al., 2025)

Methodology documented

Segmentation

IndustryeCommerce RoleAll marketers Channelmulti-channel

Cite this stat

Plain Text

OlaMind RAG-grounded AI customer service system: 6.6% human transfer rate reduction. Source: OlaBench (Gao et al.) (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/olabench-human-transfer-reduction-2025

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<blockquote cite="https://lighthousedata.io/data/olabench-human-transfer-reduction-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>6.6%</strong> -- human transfer rate reduction for OlaMind RAG-grounded AI customer service system<br><small>Source: OlaBench (Gao et al.) (2025) · <a href="https://lighthousedata.io/data/olabench-human-transfer-reduction-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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