C
Evidence Grade C
Use with Hedging
Dated
0
0 -- net promoter score for customers (2022)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
0
Unit
Score
Data Vintage
2022
Entity
Evidence Quality
C
Moderate quality evidence
Useful directional data with some methodological gaps. Treat as indicative rather than definitive -- corroborate before citing in formal research.
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sources (2)
Hyken.com
Primary
Tier C
https://hyken.com/amazing-business-radio-show/leverage-customer-feedback-to-enhance-every-stage-of-t… ↗
Source Article
How to Leverage Customer Feedback Enhancing Customer Journey
How to Leverage Customer Feedback to Enhance Every Stage of the Customer Journey
Shep Hyken interviews Evan Klein, Founder and President of Satrix Solutions, a customer experience and employee engagement consulting firm. He talks about how businesses can encourage customer feedback and how to levera…
Also cited by
2026-08-19
Original Research
Hyken.com
· Original study ↗
Methodology
Scale of 0 to 10, with 9 or 10 considered promoters.
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2022 (current) | 0 | |
| 2026 | 40 |
Segmentation
Industrymarketing
Cite this stat
Suggested hedging: According to limited, single-source data, based on claims without stated methodology, with unverified sample sizes...
Plain Text
customers: 0 net promoter score. Source: Hyken.com (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/nps-score-customer-recommendation
HTML Embed
<blockquote cite="https://lighthousedata.io/data/nps-score-customer-recommendation" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>0</strong> -- net promoter score for customers<br><small>Source: Hyken.com (2022) · <a href="https://lighthousedata.io/data/nps-score-customer-recommendation" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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