B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
60%
60% -- consumers not returning after one bad service experience for ecommerce consumers (2021)
60% of consumers will not return to a company after one bad customer service experience.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesupply
Primary
Tier B
https://www.salesupply.co.uk/blog/how-to-master-international-customer-service-2/ ↗
Source Article
How to master International Customer Service - Salesupply
To become truly successful in ecommerce two aspects are absolutely crucial. Turning your customers into loyal returning customers and international expansion to generate enough revenue to keep on growing and improving your business. Unfortunately these two key factors aren’t that easy to combine. Re…
Original Research
Salesupply
· Original study ↗
Methodology
From Salesupply Ecommerce Customer Care Guide 2021
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
ecommerce consumers: 60% consumers not returning after one bad service experience. Source: Salesupply (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/no-return-after-bad-service-2021
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<blockquote cite="https://lighthousedata.io/data/no-return-after-bad-service-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- consumers not returning after one bad service experience for ecommerce consumers<br><small>Source: Salesupply (2021) · <a href="https://lighthousedata.io/data/no-return-after-bad-service-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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