B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
18%
18% -- share using ai bots more often due to covid for Millennials (2022)
18% of Millennials say the COVID-19 crisis led them to use AI bots more often.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
18%
Unit
Percentage
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier B
https://www.zendesk.com/blog/millennials-vs-gen-z-customer-service-expectations-compare/ ↗
Source Article
Could AI and bots power your next hotel stay? | BBT
All Blogs
Could AI and bots power your next hotel stay?
62% of millennials and 43% of Gen Z indicated they would rather interact with a bot than a human. We explore how hotels have embraced bots to deliver frictionless customer experience and ways generative AI like ChatGPT might change the game.
Of…
Original Research
Zendesk
· Original study ↗
Methodology
Zendesk survey cited via Zendesk blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Millennials: 18% share using ai bots more often due to covid. Source: Zendesk (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/millennials-increased-ai-bot-use-covid-zendesk-2022
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<blockquote cite="https://lighthousedata.io/data/millennials-increased-ai-bot-use-covid-zendesk-2022" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>18%</strong> -- share using ai bots more often due to covid for Millennials<br><small>Source: Zendesk (2022) · <a href="https://lighthousedata.io/data/millennials-increased-ai-bot-use-covid-zendesk-2022" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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