B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
53%
53% -- customer satisfaction rate for Merchant Services Onboarding (2025)
53% of business banking customers who recently onboarded a merchant services product were satisfied with their onboarding experience.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
53%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
50
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
95
Sources (3)
OvationCXM
Primary
Tier C
https://www.ovationcxm.com/blog/merchant-services-onboarding-support-insights ↗
Source Article
2025 Merchant Services CX Report: How Banks Can Improve the Journey From Onboarding to Support
Also cited by
statista.com
https://www.statista.com/
2026-08-18
autorentalnews.com
https://www.autorentalnews.com/
2026-08-18
Original Research
OvationCXM
· Original study ↗
Methodology
Source: OvationCXM's 2025 research
Methodology documented
Segmentation
IndustryFinTech
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
Merchant Services Onboarding: 53% customer satisfaction rate. Source: OvationCXM (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/merchant_services_onboarding_satisfaction
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<blockquote cite="https://lighthousedata.io/data/merchant_services_onboarding_satisfaction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>53%</strong> -- customer satisfaction rate for Merchant Services Onboarding<br><small>Source: OvationCXM (2025) · <a href="https://lighthousedata.io/data/merchant_services_onboarding_satisfaction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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