B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
24%
24% -- wait time frustration rate for Live chat customers (2025)
24% of live chat customer frustration arises from long wait times.
- Sub-category breakdown of customer complaints regarding poor live chat experiences
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
24%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
sobot.io
Primary
Tier C
https://www.sobot.io/article/best-live-chat-apps-customer-support/ ↗
Source Article
Which Live Chat App is Best for Customer Support?
Live chat software has become a cornerstone of modern customer support, offering instant communication that enhances satisfaction and builds trust. Customers increasingly prefer live chat tools for their speed and convenience. For instance, 63% of customers choose live chat as their primary support …
Original Research
sobot.io
· Original study ↗
Methodology
Presented in table as 'Frustration arises from long wait times'; sub-component of poor experience complaints.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Live chat customers: 24% wait time frustration rate. Source: sobot.io (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/long-wait-frustration-24
HTML Embed
<blockquote cite="https://lighthousedata.io/data/long-wait-frustration-24" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>24%</strong> -- wait time frustration rate for Live chat customers<br><small>Source: sobot.io (2025) · <a href="https://lighthousedata.io/data/long-wait-frustration-24" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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