B
Evidence Grade B
Graded
under review
Safe to Cite
Current
49%
49% -- share of consumers using live web chat for service interaction for global consumers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
49%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
atidiv.com
Primary
Tier C
https://atidiv.com/enhancing-aftersales-services/ ↗
Source Article
Enhancing After‑Sales Experience: Best Practices & Strategies
Original Research
atidiv.com
· Original study ↗
Methodology
Channel usage comparison; original study not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
global consumers: 49% share of consumers using live web chat for service interaction. Source: atidiv.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-web-chat-service-channel-usage
HTML Embed
<blockquote cite="https://lighthousedata.io/data/live-web-chat-service-channel-usage" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>49%</strong> -- share of consumers using live web chat for service interaction for global consumers<br><small>Source: atidiv.com (2026) · <a href="https://lighthousedata.io/data/live-web-chat-service-channel-usage" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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