B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
$8
$8 -- cost per support transaction for live customer support (2026)
Live customer support costs about $8 per transaction.
- Cites unnamed research
- Approximation ('about $8')
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
$8
Unit
Currency Usd
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
home.bettermode.com
Primary
Tier C
https://home.bettermode.com/blog/customer-self-service-software ↗
Source Article
Customer Self Service Software Guide
Mastering Customer Support: A Comprehensive Guide to Self-Service Software
Don't take this the wrong way, but your customers need a little space from you—it's not you, it's them.
The truth is, customers want to be more self-reliant. They want to solve problems on their own without contacting support…
Original Research
home.bettermode.com
· Original study ↗
Methodology
Vendor blog citing unnamed research
Methodology documented
Segmentation
IndustrySaaS
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
live customer support: $8 cost per support transaction. Source: home.bettermode.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-support-cost-per-transaction
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<blockquote cite="https://lighthousedata.io/data/live-support-cost-per-transaction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$8</strong> -- cost per support transaction for live customer support<br><small>Source: home.bettermode.com (2026) · <a href="https://lighthousedata.io/data/live-support-cost-per-transaction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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