B
Evidence Grade B
Graded
under review
Safe to Cite
Current
44%
44% -- percentage of customers valuing live chat during purchase for online customers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
44%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
aremaconnect.com
Primary
Tier C
http://aremaconnect.com/?s=live+chat ↗
Source Article
5 Benefits of Live Chat Support
Original Research
aremaconnect.com
· Original study ↗
Methodology
Cited as 'statistical data' without named original source
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
online customers: 44% percentage of customers valuing live chat during purchase. Source: aremaconnect.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-chat-specialist-importance-44pct
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<blockquote cite="https://lighthousedata.io/data/live-chat-specialist-importance-44pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>44%</strong> -- percentage of customers valuing live chat during purchase for online customers<br><small>Source: aremaconnect.com (2026) · <a href="https://lighthousedata.io/data/live-chat-specialist-importance-44pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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