B
Evidence Grade B
Safe to Cite
Dated
77%
77% -- customer satisfaction rate for Live Chat (2013)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
77%
Unit
Percentage
Data Vintage
2013
Entity
Sample Size
4,999
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
BoldChat
Primary
Tier B
http://customerthink.com/one-best-customer-service-channels-you-may-not-be-using/ ↗
Source Article
One of the Best Customer Service Channels You May Not Be Using
Some brands think it’s old school; others think its limited use might not warrant the human resources investment, but for customer satisfaction ratings, the numbers don’t lie.
Consumers who use live chat for service and support talk it up as one of the most satisfying support channels available toda…
Original Research
BoldChat
· Original study ↗
Methodology
BoldChat’s 2013 Live Chat Effectiveness Research Report
Segmentation
Industrymarketing
Cite this stat
Plain Text
Live Chat: 77% customer satisfaction rate. Source: BoldChat (2013). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-chat-satisfaction-boldchat
HTML Embed
<blockquote cite="https://lighthousedata.io/data/live-chat-satisfaction-boldchat" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>77%</strong> -- customer satisfaction rate for Live Chat<br><small>Source: BoldChat (2013) · <a href="https://lighthousedata.io/data/live-chat-satisfaction-boldchat" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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