B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
48%
48% -- sales increase for websites with live chat support (2024)
Websites with live chat support can experience a 48% increase in sales compared to those without customer support.
- Compared to websites without customer support
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
48%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester
Primary
Tier C
https://akohub.com/blogs/3-practical-strategies-to-increase-your-aov-2024-guide ↗
Source Article
3 Practical Strategies to Increase Your AOV (2024 Guide)
Original Research
Forrester
· Original study ↗
Methodology
Attributed to Forrester in vendor blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
websites with live chat support: 48% sales increase. Source: Forrester (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-chat-sales-increase-48
HTML Embed
<blockquote cite="https://lighthousedata.io/data/live-chat-sales-increase-48" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>48%</strong> -- sales increase for websites with live chat support<br><small>Source: Forrester (2024) · <a href="https://lighthousedata.io/data/live-chat-sales-increase-48" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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