B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
55%
55% -- consumers less likely to become customer with ai for US/UK/Canada consumers (2026-05)
55% of consumers in the US, UK, and Canada are less likely to become a customer if a business uses AI instead of humans to answer calls.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
55%
Unit
Percentage
Data Vintage
2026-05
Entity
Sample Size
6,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
AnswerConnect/OnePoll
Primary
Tier A
https://www.answerconnect.com/blog/business-tips/45-ai-customer-experience-statistics/ ↗
Source Article
45 AI Customer Experience Statistics 2026: Trust, Loyalty, Human Connection
Original Research
AnswerConnect/OnePoll
· Original study ↗
Methodology
OnePoll survey of 6,000 adults across US, UK, Canada
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US/UK/Canada consumers: 55% consumers less likely to become customer with ai. Source: AnswerConnect/OnePoll (2026-05). Via Lighthouse Intelligence -- https://lighthousedata.io/data/less-likely-customer-ai-calls-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/less-likely-customer-ai-calls-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>55%</strong> -- consumers less likely to become customer with ai for US/UK/Canada consumers<br><small>Source: AnswerConnect/OnePoll (2026-05) · <a href="https://lighthousedata.io/data/less-likely-customer-ai-calls-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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