B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
44%
44% -- respondents indicating leadership committed to customer first strategy for CXMB Corporate Edition survey respondents (2019)
44% of CXMB Corporate Edition survey respondents indicated their leadership was committed to a customer-first strategy.
- Represents the lowest result on record in the CXMB Series data
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
44%
Unit
Percentage
Data Vintage
2019
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Execs In The Know and COPC
Primary
Tier A
https://execsintheknow.com/magazines/januaryissue2020/cx-corporate-trends-and-insights/ ↗
Source Article
An Early Look: Corporate Trends and Insights
An Early Look: Corporate Trends and Insights
By: Execs In The Know and COPC
Since 2012, Execs In The Know has partnered with COPC, Inc. to compile the hottest, industry trends, year-over-year insights, and advanced data in the form of the Customer Experience Management Benchmark (CXMB) Series.
With …
Original Research
Execs In The Know and COPC
· Original study ↗
Methodology
CXMB Series Corporate Edition survey by Execs In The Know and COPC
Methodology documented
Segmentation
IndustryB2B
Company SizeEnterprise
RegionGlobal
RoleCMO
Channelprint
Cite this stat
Plain Text
CXMB Corporate Edition survey respondents: 44% respondents indicating leadership committed to customer first strategy. Source: Execs In The Know and COPC (2019). Via Lighthouse Intelligence -- https://lighthousedata.io/data/leadership-customer-first-strategy-2019
HTML Embed
<blockquote cite="https://lighthousedata.io/data/leadership-customer-first-strategy-2019" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>44%</strong> -- respondents indicating leadership committed to customer first strategy for CXMB Corporate Edition survey respondents<br><small>Source: Execs In The Know and COPC (2019) · <a href="https://lighthousedata.io/data/leadership-customer-first-strategy-2019" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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