B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

33%

33% -- share seeing opportunity in customer facing self service technologies for retail laggards (2008-05)

Name: Share Seeing Opportunity In Customer Facing Self Service Technologies Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-28

2008-05 · n=126 · Retail Systems Research (RSR)

33 percent of retail laggards see opportunity in adding customer-facing self-service technologies.

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Attribution: Retail Systems Research (RSR) View source

Lighthouse Research Team

Last verified: 2026-09-28 · How we verify data →

Source verified Evidence graded

Value

33%

Unit

Percentage

Data Vintage

2008-05

Entity

retail laggards

Sample Size

126

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

64/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Retail Systems Research (RSR) Primary Tier B

https://www.cio.com/article/2436389/retailers-are-winning-by-focusing-on-customer-centric-systems---… ↗

Confidence: 28/100 Vintage: 2008-05 Channel: Common Crawl

Source Article

Retailers Are Winning by Focusing on Customer-Centric Systems -

Original Research

Retail Systems Research (RSR) · Original study ↗

Methodology

RSR benchmark survey

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

retail laggards: 33% share seeing opportunity in customer facing self service technologies. Source: Retail Systems Research (RSR) (2008-05). Via Lighthouse Intelligence -- https://lighthousedata.io/data/laggards-self-service-opportunity-2008

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<blockquote cite="https://lighthousedata.io/data/laggards-self-service-opportunity-2008" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>33%</strong> -- share seeing opportunity in customer facing self service technologies for retail laggards<br><small>Source: Retail Systems Research (RSR) (2008-05) · <a href="https://lighthousedata.io/data/laggards-self-service-opportunity-2008" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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