B
Evidence Grade B
Graded
under review
Safe to Cite
Current
30%
30% -- average handle time reduction for Kyndryl's customer contact centers (2026)
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
20
Independence
30
Methodology
30
Freshness
95
Source
Five9
Primary
Tier B
https://www.five9.com/pt-pt/resources/case-study-kyndryl ↗
Source Article
Kyndryl migra mais de 200 clientes e 90 mil colaboradores para a Five9
Kyndryl migra mais de 200 clientes e 90 mil colaboradores para a Five9
Meses de planeamento e preparação com a Five9 e a equipa da Kyndryl Digital Workplace Global Practice lançaram as bases para migrar quase 90 mil funcionários e mais de 200 locais de centros de contacto de clientes em dois meses, …
Original Research
Five9
· Original study ↗
Segmentation
Industrymarketing
Cite this stat
Plain Text
Kyndryl's customer contact centers: 30% average handle time reduction. Source: Five9 (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/kyndryl-five9-migration-results
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<blockquote cite="https://lighthousedata.io/data/kyndryl-five9-migration-results" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- average handle time reduction for Kyndryl's customer contact centers<br><small>Source: Five9 (2026) · <a href="https://lighthousedata.io/data/kyndryl-five9-migration-results" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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