B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
77%
77% -- service customer retention rate for Knudtsen Chevrolet service department customers (2016)
Knudtsen Chevrolet maintained a 77% service retention rate throughout 2016.
- Self-reported by dealership president in an interview
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
77%
Unit
Percentage
Data Vintage
2016
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
AskPatty.com
Primary
Tier B
https://www.askpatty.com/posts/northwood-university-dealer-education-award-eve-knudtsen-knudtsen-che… ↗
Source Article
Northwood University Dealer Education Award NADA 2017
Original Research
AskPatty.com
· Original study ↗
Methodology
Defined as customers who purchased from the dealership and have owned their vehicles between 13 and 72 months; self-reported by dealership president Eve Knudtsen in an interview
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Knudtsen Chevrolet service department customers: 77% service customer retention rate. Source: AskPatty.com (2016). Via Lighthouse Intelligence -- https://lighthousedata.io/data/knudtsen-chevrolet-service-retention-rate-2016
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<blockquote cite="https://lighthousedata.io/data/knudtsen-chevrolet-service-retention-rate-2016" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>77%</strong> -- service customer retention rate for Knudtsen Chevrolet service department customers<br><small>Source: AskPatty.com (2016) · <a href="https://lighthousedata.io/data/knudtsen-chevrolet-service-retention-rate-2016" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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