B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
30%
30% -- response time improvement for Karmart (2025)
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zaapi
Primary
Tier B
https://www.zaapi.com/en-my/client-story-post/karmart-case-study ↗
Source Article
Karmart improves chat response rates 30% with Zaapi
Karmart improves chat response rates 30% with Zaapi
Regional cosmetics retailer Karmart significantly reduced average response times by consolidating all brand channels through Zaapi
Introduction
Karmart, a leading beauty and cosmetics retailer in Southeast Asia, has been a trusted name in the indus…
Original Research
Zaapi
· Original study ↗
Methodology
Vendor client case study; company-reported SLA improvement within 1-2 months of adopting Zaapi
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Karmart: 30% response time improvement. Source: Zaapi (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/karmart-chat-sla-improvement-zaapi
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<blockquote cite="https://lighthousedata.io/data/karmart-chat-sla-improvement-zaapi" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- response time improvement for Karmart<br><small>Source: Zaapi (2025) · <a href="https://lighthousedata.io/data/karmart-chat-sla-improvement-zaapi" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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