B
Evidence Grade B
Graded
under review
Safe to Cite
Current
50%
50% -- response time improvement for Airlines outsourcing customer service (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
50%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
McKinsey
Primary
Tier C
https://www.wowcustomersupport.com/blog/customer-service-outsourcing-hospitality/ ↗
Source Article
How Travel and Hospitality Businesses Use Customer Service Outsourcing
Traveling should be exciting, relaxing, and seamless. But as any traveler knows, things don’t always go as planned. Flight delays, hotel booking issues, lost luggage, or last-minute itinerary changes can quickly turn a dream trip into a stressful experience. This is where customer support plays a cr…
Original Research
McKinsey
· Original study ↗
Methodology
Attributed to McKinsey
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Airlines outsourcing customer service: 50% response time improvement. Source: McKinsey (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/airlines-outsourcing-response-time-improvement
HTML Embed
<blockquote cite="https://lighthousedata.io/data/airlines-outsourcing-response-time-improvement" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>50%</strong> -- response time improvement for Airlines outsourcing customer service<br><small>Source: McKinsey (2026) · <a href="https://lighthousedata.io/data/airlines-outsourcing-response-time-improvement" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.