B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
22%
22% -- adequate digital update delivery rate for US insurers (2025)
Insurers deliver adequate digital updates 22% of the time according to J.D. Power's 2025 U.S. Claims Digital Experience Study.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
22%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
J.D. Power
Primary
Tier B
https://vcasoftware.com/the-evolving-landscape-of-claims-management-embracing-digital-transformation… ↗
Source Article
Insurance Claims Customer Experience: What Actually Moves the Score
Insurance claims customer experience is how a policyholder judges the entire claim, from first notice of loss to final payment. J.D. Power ranks its drivers in order: settlement fairness, trust, time to settle, the people involved, digital channels, communication on the customer’s terms, ease of sta…
Original Research
J.D. Power
· Original study ↗
Methodology
J.D. Power U.S. Claims Digital Experience Study
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US insurers: 22% adequate digital update delivery rate. Source: J.D. Power (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/jd-power-adequate-digital-updates-22-percent
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<blockquote cite="https://lighthousedata.io/data/jd-power-adequate-digital-updates-22-percent" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>22%</strong> -- adequate digital update delivery rate for US insurers<br><small>Source: J.D. Power (2025) · <a href="https://lighthousedata.io/data/jd-power-adequate-digital-updates-22-percent" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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