B
Evidence Grade B
Graded
under review
Safe to Cite
Current
47%
47% -- customer complaints via social media for customers with complaints (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
47%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
HubSpot
Primary
Tier C
https://www.bhnrewards.com/blog/dos-and-donts-for-customer-engagement-strategy/ ↗
Source Article
Do's & Don'ts for Customer Engagement Strategy
Original Research
HubSpot
· Original study ↗
Methodology
Cited from HubSpot by BHN Rewards blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers with complaints: 47% customer complaints via social media. Source: HubSpot (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/hubspot-complaints-via-social-media
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<blockquote cite="https://lighthousedata.io/data/hubspot-complaints-via-social-media" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>47%</strong> -- customer complaints via social media for customers with complaints<br><small>Source: HubSpot (2026) · <a href="https://lighthousedata.io/data/hubspot-complaints-via-social-media" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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